Privacy Policy

Riverbend Rock and Mulch LLC

Effective Date: November 9, 2026
Last Updated: November 9, 2026
Website: www.riverbendrockandmulch.com
Phone: 816-257-7625

1. Introduction and Scope

Riverbend Rock and Mulch LLC (“Riverbend,” “Company,” “we,” “us,” or “our”) is a Missouri limited liability company supplying landscaping rock, mulch, and related products with delivery and installation services, headquartered at 15101 Industrial Dr, Independence, Missouri 64058. We respect the privacy of our customers and website visitors, and we handle personal information in accordance with this Privacy Policy and all applicable laws, including the Missouri Merchandising Practices Act, Mo. Rev. Stat. § 407.010 et seq., and the federal privacy and communications laws described in this Policy.

This Privacy Policy describes what personal information we collect, how we use and protect it, with whom we share it, and the choices available to you. It applies to information we collect through our website (www.riverbendrockandmulch.com), telephone calls, text messaging, email, online forms, in-person transactions, purchases, deliveries, installation services, equipment rental inquiries, customer service interactions, and other business dealings.

We also describe how information may be shared with our affiliated business, Riverbend Equipment Rental LLC, which operates under common ownership. Each affiliated business is an independent company and is separately responsible for obtaining any consent legally required for its own communications.

Binding effect. By using our website, contacting us, or purchasing products or services from us, you acknowledge that your personal information will be collected, used, and disclosed as described in this Privacy Policy. Where applicable law requires consent for a particular collection, use, or disclosure, we will obtain that consent before proceeding.

2. Definitions

• “Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to an individual or household, including the “personal information” defined by Missouri’s security breach notification law, Mo. Rev. Stat. § 407.1500.
• “Breach of Security” has the meaning set forth in Mo. Rev. Stat. § 407.1500(1): unauthorized access to and unauthorized acquisition of personal information maintained in computerized form that compromises the security, confidentiality, or integrity of that information.
• “Affiliated Business” means Riverbend Equipment Rental LLC.
• “Service Providers” means third parties that process personal information on our behalf, such as payment processors, website hosts, messaging vendors, delivery contractors, and accountants.
• “Marketing Communications” means promotional emails, promotional text messages, and telemarketing calls. Marketing Communications do not include transactional or service messages about an existing order, quote, delivery, rental, warranty, or safety issue.

3. Information We Collect

We collect the following categories of Personal Information. We collect information directly from you, automatically through your use of our website, and from third parties such as payment processors, carriers, analytics and advertising providers, and the Affiliated Business.

4. How We Use Information

We use Personal Information for the following business purposes and, where a use relies on your consent, only with your consent:

• Fulfilling orders and services. Processing orders and payments; preparing estimates, proposals, and invoices; coordinating deliveries and installation services; scheduling equipment rentals through the Affiliated Business; sending order confirmations, delivery updates, receipts, and payment reminders.
• Customer service. Responding to questions and service requests; communicating about product availability; maintaining customer accounts and transaction histories; resolving disputes.
• Marketing. Sending Marketing Communications where legally permitted and only with any required consent; providing relevant recommendations, promotions, and seasonal announcements based on your purchase and service history.
• Analytics and improvement. Conducting website analytics and advertising measurement; evaluating and improving our products, services, website, and customer experience.
• Security and fraud prevention. Protecting the security and integrity of our website, systems, and records; preventing fraud and unauthorized transactions.
• Legal compliance. Complying with applicable legal, regulatory, tax, and recordkeeping obligations, and establishing, exercising, or defending legal claims.

5. Cookies, Analytics, and Online Tracking

Our website may use cookies, tracking pixels, web beacons, analytics software, and similar technologies to monitor website performance, understand visitor behavior, and improve marketing effectiveness. These technologies may include services such as:

• Google Analytics and Google Ads conversion tracking;
• Meta (Facebook and Instagram) advertising pixels;
• Website hosting and performance analytics; and
• Other advertising, measurement, and customer engagement technologies.

These services may collect information about website visits, browsing activity, device identifiers, referral sources, and interactions with our advertisements. We use this information to measure website traffic and engagement; identify frequently visited pages and popular products; evaluate advertising campaign performance; measure inquiries, purchases, and conversions; deliver relevant advertisements through third-party advertising platforms; and understand how customers discover our business.

Certain advertising providers may use cookies or similar identifiers to recognize users across websites or services, subject to their own privacy policies and applicable law. Some disclosures of website identifiers to advertising platforms may constitute a “sale” or “sharing” of Personal Information under the privacy laws of certain other states, even where no money changes hands. Where applicable law grants you the right to opt out of those activities, we will honor that right and provide the required mechanisms, including, where required, honoring browser-level opt-out preference signals (such as the Global Privacy Control signal).

Managing cookies. You may limit or disable cookies through your browser settings. Disabling cookies may affect certain website features or functionality. Where required by applicable law, we will provide appropriate consent mechanisms or privacy choices for nonessential tracking and targeted advertising.

6. Communications with Customers

A. Transactional Communications

We may contact customers by telephone, email, or text message regarding:

• Order confirmations;
• Delivery scheduling and arrival notifications;
• Installation scheduling;
• Quote and estimate follow-ups;
• Payment confirmations and invoice reminders;
• Product availability;
• Customer service requests and equipment rental inquiries; and
• Changes affecting scheduled services.

These transactional communications relate to an existing purchase, quote, delivery, rental, or business relationship, and are not Marketing Communications.

B. Email Communications

Customers may receive emails regarding purchases, quotes, services, and business updates. Promotional emails may include seasonal specials, new product announcements, landscaping ideas, equipment rental opportunities, and other company promotions.

Every commercial email we send complies with the federal CAN-SPAM Act, 15 U.S.C. §§ 7701–7713, and Missouri’s laws governing unsolicited commercial electronic mail, Mo. Rev. Stat. § 407.1123 et seq. In particular, our commercial emails contain accurate header and subject information, a valid physical postal address, and a clear and conspicuous unsubscribe mechanism.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in each message or by contacting us at 816-257-7625. We will honor unsubscribe requests as soon as reasonably practicable and in no event later than ten (10) business days after receipt. Unsubscribing from promotional emails does not prevent necessary transactional communications.

C. Telephone Calls and the Missouri No Call List

Any telemarketing calls we place to Missouri residents comply with Missouri’s telemarketing and No Call laws, Mo. Rev. Stat. §§ 407.1070 et seq., including the Missouri No Call registry maintained by the Missouri Attorney General. We do not make Marketing Communications by voice call or text to telephone numbers registered on the Missouri No Call list, except as expressly permitted by law (for example, where you have given your express permission or where a current or recent business relationship applies as defined by statute).

Telemarketing calls and marketing text messages are placed only between 8:00 a.m. and 9:00 p.m. local time, consistent with Missouri and federal law, and we honor do-not-call requests made directly to us. If you ask us not to call or text you for marketing purposes, we will add your number to our internal do-not-call list within the time required by law.

7. SMS Text Messaging Policy

A. SMS Opt-In and Consent

Customers may choose to receive text messages concerning their orders, service requests, deliveries, and promotional offers. Customers may opt in by providing their mobile telephone number and affirmatively agreeing to receive SMS communications through an applicable website form, written authorization, or another legally compliant consent process.

Your consent is obtained in compliance with the Telephone Consumer Protection Act (“TCPA”), 47 U.S.C. § 227, and its implementing regulations, 47 C.F.R. § 64.1200. Specifically:

• By opting in, you authorize Riverbend Rock and Mulch LLC to send text messages to the mobile number you provide, which may be sent using automated technology (an automatic telephone dialing system and/or artificial or prerecorded voice), within the scope of the consent you give.
• Marketing text messages require your separate, prior express written consent, obtained apart from any consent to receive transactional messages.
• Your consent to receive marketing text messages is not a condition of purchasing any product or service from Riverbend Rock and Mulch.
• We maintain records of each opt-in, including the date, time, and method of consent, and the scope of consent given.

Text messages may include: order confirmations; delivery and scheduling notifications; quote follow-ups; appointment reminders; customer service communications; payment reminders; and, where separately authorized, promotional offers and seasonal announcements.

B. Message Frequency and Charges

Message frequency varies based on your orders, service requests, and any marketing preferences you select. Message and data rates may apply, depending on your mobile carrier and wireless service plan.

C. SMS Opt-Out and Revocation of Consent

You may withdraw your consent and opt out of text messages at any time, using any reasonable method, including:

• Replying STOP (or a word of similar meaning, such as END, CANCEL, UNSUBSCRIBE, or QUIT) to any text message from us;
• Calling us at 816-257-7625; or
• Contacting us through our website.

We will honor your revocation of consent as soon as reasonably practicable and no later than ten (10) business days after receiving it, consistent with the FCC’s rules on revocation of consent. We will send a single confirming message after a STOP request, and we will not send further messages covered by that request. A STOP request ends all text messages from us, including transactional messages; where necessary, we will use reasonable alternative means, such as telephone or email, to coordinate an existing order, delivery, or service.

D. SMS Assistance

Reply HELP to any text message for assistance, or contact us at 816-257-7625 or through https://www.riverbendrockandmulch.com. Every text message we send clearly identifies our business as the sender.

E. SMS Privacy and Data Sharing

Mobile telephone numbers, SMS opt-in consent records, and text messaging consent information will not be sold, rented, or shared with third parties or with the Affiliated Business for their independent marketing or promotional purposes.

We may share mobile telephone numbers and necessary messaging information with authorized messaging platforms, telecommunications providers, and service vendors solely to facilitate communications on our behalf. Riverbend Equipment Rental LLC will obtain any separately required consent before sending its own marketing text messages.

8. Sharing with Our Affiliated Business

Riverbend Rock and Mulch LLC and Riverbend Equipment Rental LLC are affiliated businesses under common ownership that coordinate services, customer support, and business operations. To improve customer convenience and provide integrated services, certain customer information may be shared between these businesses for legitimate operational purposes.

Shared information may include: customer names and business contact information; billing and service addresses; purchase and transaction histories; delivery and scheduling information; project details and service inquiries; and equipment rental inquiries and customer service records.

Customer information may be shared to: coordinate landscaping material purchases and equipment rentals; assist customers who request services from either business; prepare combined or related quotes; coordinate deliveries, scheduling, and customer support; maintain accurate customer records; improve operational efficiency; resolve customer service concerns; and support accounting and administrative operations.

Marketing and SMS restrictions. Customer information shared between the affiliated businesses does not automatically authorize either company to send Marketing Communications. Each business is responsible for obtaining any legally required marketing consent for its own communications. SMS opt-in records and consent information are not transferred between the businesses for independent promotional messaging. You may contact us to request information about affiliated-business data sharing or to request restrictions on sharing where applicable law permits.

9. Service Providers and Other Disclosures

We may disclose Personal Information to Service Providers that assist with our operations, including: payment processing companies; website hosting and maintenance providers; customer relationship management platforms; email and text messaging service providers; delivery and installation contractors; accounting and bookkeeping providers; advertising and analytics platforms; information technology and security providers; and legal and professional advisers.

We limit the Personal Information disclosed to what is reasonably necessary for the services being performed, and we require Service Providers to use that information only to perform services for us and to protect it with reasonable safeguards.

We may also disclose Personal Information when required by law, court order, or lawful government request, or when we reasonably believe disclosure is necessary to protect our rights, property, customers, or employees, to prevent fraud, or in connection with an emergency.

We do not sell customer contact lists to third-party data brokers.

10. Online Advertising and Remarketing

We may use online advertising platforms to promote products and services to potential and existing customers. Advertising may appear on search engines, social media platforms, and other websites. We may use advertising technologies to measure campaign effectiveness and, where permitted, to display relevant advertisements to individuals who have previously visited our website.

Advertising providers may process website activity and device information under their own privacy policies. Certain disclosures of website identifiers to advertising platforms may qualify as a “sale” or “sharing” of Personal Information under the privacy laws of some states, even where no money is exchanged. Where applicable law provides a right to opt out of such activities, we will honor that right and provide the required opt-out mechanisms.

11. Data Security and Breach Notification

A. Security Safeguards

We maintain reasonable administrative, physical, and technical safeguards designed to protect Personal Information against unauthorized access, misuse, loss, disclosure, or alteration. Our security practices may include: restricted access to customer records; password-protected business systems; secure third-party payment processing; access controls for authorized employees; security measures for electronic records; and reasonable procedures for handling sensitive customer information. However, no electronic storage system or internet transmission can be guaranteed completely secure, and we cannot promise absolute security.

B. Notification of Security Breaches

If we experience a Breach of Security involving Personal Information of Missouri residents maintained in computerized form, we will provide notice to affected consumers in accordance with Missouri’s security breach notification law, Mo. Rev. Stat. § 407.1500, including:

• Notifying affected consumers without unreasonable delay, consistent with the legitimate needs of law enforcement and with measures necessary to determine the scope of the breach and restore the integrity of our systems;
• Including in the notice, at minimum: a general description of the incident, the type of Personal Information obtained, a telephone number consumers may call for further information, contact information for consumer reporting agencies, and advice that consumers remain vigilant by reviewing account statements and monitoring free credit reports; and
• When more than one thousand (1,000) Missouri consumers are notified at one time, notifying the Missouri Attorney General’s Office and all consumer reporting agencies that compile and maintain files on consumers on a nationwide basis of the timing, distribution, and content of the notice, without unreasonable delay.

Notification is not required where, after an appropriate investigation or consultation with law enforcement, we determine in writing that a risk of identity theft or other fraud to any consumer is not reasonably likely to result from the breach; we will retain that written determination for five (5) years as required by law. Similar notice may be provided to residents of other states in accordance with their applicable laws.

12. Data Retention and Disposal

We retain Personal Information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy. Retention periods depend on: transaction and service history; tax and accounting requirements; contractual obligations; legal recordkeeping requirements; fraud prevention; customer service needs; and dispute resolution.

We retain records of marketing consent and opt-out requests for as long as necessary to demonstrate compliance with applicable law and to honor your preferences. When Personal Information is no longer needed, we securely delete, anonymize, or otherwise dispose of it in accordance with applicable law.

13. Your Privacy Rights and Choices

Missouri and Kansas have not enacted comprehensive consumer privacy statutes; however, we extend the following rights and choices to our customers regardless of state of residence, and we honor any additional rights granted by applicable law:

• Access — request confirmation of the Personal Information we maintain about you and a copy of that information;
• Correction — request correction of inaccurate Personal Information;
• Deletion — request deletion of certain Personal Information;
• Withdrawal of consent — withdraw consent to Marketing Communications or other consented activities at any time;
• Opting out of marketing — opt out of promotional emails, marketing text messages, and telemarketing calls, including by using the STOP, HELP, and unsubscribe mechanisms described in this Policy;
• Disclosure information — request information regarding certain disclosures of Personal Information;
• Targeted advertising — exercise rights relating to targeted advertising or the “sale” or “sharing” of Personal Information where applicable law provides them.

Some requests may be subject to legal exceptions, including requirements to retain tax records, transaction documentation, records needed to complete an order or service, or information necessary to establish or defend legal claims.

To submit a privacy request, contact us at 816-257-7625 or through our website. We will take reasonable steps to verify your identity before fulfilling a request, and we will respond within thirty (30) days of receiving a verifiable request or notify you of the additional time needed. We will not discriminate against you — including by denying goods or services, charging different prices, or providing a different level of quality — for exercising any privacy right, and we will not unlawfully retaliate in any way.

If you believe we have not honored your privacy choices, please contact us so we can resolve the matter. You may also have the right to contact the Missouri Attorney General’s Office or the Kansas Attorney General’s Office, or pursue remedies available under the Missouri Merchandising Practices Act, Mo. Rev. Stat. § 407.010 et seq., or the Kansas Consumer Protection Act, K.S.A. 50-623 et seq.

14. Missouri and Kansas Privacy Notices

The following notices apply specifically to our handling of Personal Information of Missouri and Kansas residents:

Missouri

• No comprehensive state privacy law. Missouri has not enacted a comprehensive consumer privacy act. Our handling of Personal Information is governed by this Policy and by generally applicable Missouri law, principally the Missouri Merchandising Practices Act, Mo. Rev. Stat. § 407.010 et seq., which prohibits deceptive or unfair practices in connection with the sale or advertisement of merchandise.
• Security breach notification. We will notify affected Missouri consumers of a Breach of Security as described in Section 11 and required by Mo. Rev. Stat. § 407.1500.
• No Call compliance. We honor the Missouri No Call registry with respect to telemarketing calls and marketing text messages, as described in Section 6.C. Missouri’s “telephone solicitation” definition expressly includes SMS and MMS messages, Mo. Rev. Stat. § 407.1095(3), and we treat marketing texts accordingly.
• Your choices. You may exercise the choices described in Sections 5, 6, 7, 10, and 13 of this Policy at any time by contacting us at 816-257-7625.

Kansas

• No comprehensive state privacy law. Kansas has not enacted a comprehensive consumer privacy act. Our handling of Personal Information of Kansas residents is governed by this Policy and by generally applicable Kansas law, principally the Kansas Consumer Protection Act, K.S.A. 50-623 et seq., which prohibits deceptive and unconscionable practices in connection with consumer transactions.
• Security breach notification. If a breach of security involving computerized data of Kansas residents occurs, we will notify affected Kansas residents in the most expedient time possible and without unreasonable delay, consistent with the Kansas Security Breach Notification Act, K.S.A. 50-7a01 et seq., including notice to nationwide consumer reporting agencies when the notice threshold is met.
• No Call compliance. The Kansas No-Call Act, K.S.A. 50-670 et seq., designates the National Do Not Call Registry as Kansas’s no-call list (K.S.A. 50-670a). We honor the National Do Not Call Registry, as well as do-not-call and do-not-text requests made directly to us, for Marketing Communications to Kansas consumers.
• Your choices. All rights and choices described in this Policy are available to Kansas residents and may be exercised by contacting us at 816-257-7625.

15. Children’s Privacy

Our website, products, and services are intended for a general audience and are not directed to children under the age of 13. We do not knowingly collect Personal Information online from children under 13, consistent with the Children’s Online Privacy Protection Act (“COPPA”), 15 U.S.C. §§ 6501–6506, and 16 C.F.R. Part 312. If we become aware that we have collected Personal Information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information promptly. Parents or guardians who believe a child has provided us Personal Information may contact us at 816-257-7625.

16. Third-Party Websites and Services

Our website may contain links to third-party websites, including social media platforms, payment providers, equipment manufacturers, and other external services. These websites operate independently and maintain their own privacy policies and data collection practices. Riverbend Rock and Mulch is not responsible for the privacy practices or security measures of independently operated third-party websites, and this Policy does not apply to them. We encourage you to review the privacy policies of any third-party website before submitting information to it.

17. Business Transfers

If Riverbend Rock and Mulch undergoes a merger, acquisition, reorganization, sale of assets, bankruptcy, or similar business transaction, customer information may be transferred as part of that transaction, subject to applicable legal requirements. Any successor organization receiving Personal Information will be responsible for handling it in accordance with applicable law and the privacy obligations described in this Policy, or we will notify you of any changes to those obligations.

18. Changes to This Policy

We may modify or update this Privacy Policy to reflect changes in our business operations, technology, services, or legal requirements. Updates will be posted on our website with a revised effective date, and the “Last Updated” date at the top of this Policy will change. Where legally required, we will provide additional notice or obtain your consent before implementing material changes affecting how Personal Information is processed. Your continued use of our website or services after an updated Policy takes effect constitutes acknowledgment of the updated Policy to the extent permitted by law.

19. Governing Law and Severability

This Privacy Policy is governed by the laws of the State of Missouri, without regard to its conflict-of-laws principles. If any provision of this Policy is held invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect. Our failure to enforce any provision of this Policy is not a waiver of that provision.

20. Contact Information

For questions, concerns, or requests regarding this Privacy Policy, your customer information, or your communication preferences, please contact:

Riverbend Rock and Mulch LLC
15101 Industrial Dr
Independence, MO 64058
(Located at the intersection of Highways 291 and 210)

Phone: 816-257-7625
Website: https://www.riverbendrockandmulch.com

Affiliated businesses. Communications for Riverbend Equipment Rental LLC or any future affiliated business may be directed to the address and phone number above unless a separate mailing address for that business is posted on our website. Any future affiliated address will be listed here and on our website.

Riverbend Rock and Mulch LLC is committed to responsible customer information management, transparent communication practices, and protecting the privacy of the customers and businesses we serve.

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